A question about what to do if an item bought online arrives damaged or defective.
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1 Answer
Peace be upon you and God's mercy and blessings.
Grand Ayatollah Sayyid Sistani (may God protect him):
If someone buys an item and finds a defect in it, they have the option to either cancel the sale by returning the defective item or to keep the sale. If returning the item is not possible, they may keep it and claim compensation for the defect. This applies equally to both the buyer and the seller.
Therefore, you can keep the item.
Source: Minhaj al-Salihin, Vol. 2, Book of Trade, Section 7: Option of Defect.
Grand Ayatollah Sayyid Khamenei (may God protect him):
If the buyer finds a defect in the purchased item, they have the choice between canceling the sale or keeping it with compensation for the defect, which is the price difference due to the defect.
Source: Tahrir al-Wasilah, Sale, Option of Defect.
May you be successful in all good.