Peace be upon you, may Allah reward you with the best of rewards. I work in the service of the shrine of Imam Abbas (peace be upon him). We have laws that we follow, but the visitors often feel uncomfortable and express their dissatisfaction, saying things like, 'We did not come to your house to be controlled like this, leave us alone,' and other similar remarks. Honestly, I feel very upset and hurt inside because I wonder who we are to make them feel this way. What is the ruling on this matter?
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1 Answer
And peace be upon you and the mercy of Allah and His blessings.
May Allah reward you a thousand times and accept your deeds.
Ayatollah Khamenei and Ayatollah Sistani (may Allah protect them):
In such sacred places, it is necessary to establish regulations for their management and to organize matters for the visitors. The situation cannot be left entirely to the visitors, as this could lead to chaos. The custodian of such places has undoubtedly considered the public interest and cannot cater to every individual. It is natural to find some who do not agree with certain regulations, either due to their personal nature or their lack of awareness of all aspects of the governing laws. Therefore, you must adhere to the regulations that you have been asked to implement. However, complaints from the people can be raised to the custodian for consideration and to improve the regulations in the future. It is also important to treat people kindly and, if possible, explain the reasons behind the regulations to them.
May you continue to succeed in all good.
Source:
Ayatollah Khamenei (may Allah protect him): Fiqh of the Custodian: Rules of Endowment (1) + Answers to Inquiries, Q2012.
Ayatollah Sistani (may Allah protect him): Official website.